The Standard Form of Agreement (SFOA) and Service Descriptions are a set of documents that describe the terms and conditions that govern the services delivered by us. As part of your application process you are requested to read the relevant documents as a condition of using our services.

Change History

  • 18-Apr-2018 Update – CityEthernet – Corrected typo for SLA Target from 99.9% to 99.99%.
  • 12-Feb-2018 Update – General Terms and Conditions – Replaced incorrect references to “Consumer Protection Act” to TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999

Service Descriptions

Supplementary Documentation

We also have the following supplementary documentation:

If you have any questions please contact