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Close a Service

Please use this form to cancel an Account or individual service. If you are moving house please use our Broadband Relocation form instead.

Step 1 of 3 - What you will need

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  • Please provide your 10 digit ZettaNet Account number. This will be listed on any ZettaNet invoice or receipt.
  • Cancellation Authorisation

    Please provide the details of who is authorising this cancellation.Please note that we will be required to verify your authority and perform a final verbal check prior to commencing with the cancellation notice period.
  • What authority do you have over the existing account. Home Owner, Company Director, IT Manager, General Manager etc..
  • What is the best number to contact you on ?
    All service cancellations require a 30 day notification period. Please note that normal service fees apply during the 30 day notice period even if you disconnect the service early.
  • Please tell us why you are closing this account.
  • Individual Service Cancellation

    Please provide the name or identifier of the service you want to cancel. This is typically your broadband username. e.g. acme@dsl.highway1.com.au, jane@globaldial.com etc or product name or identifier on invoice.
    Please contact us if you are unsure of the services on your account.
    All service cancellations require a 30 day notification period. Please note that normal service fees apply during the 30 day notice period even if you disconnect the service early.
  • Please tell us why you are closing this service.
  • Is there anything information you would like to provide to assist us with this cancellation?

About ZettaNet

ZettaNet partners with MSPs, ISVs, VARs and System Integrators to deliver high speed enterprise fibre internet, NBN , Hosted PBX, VoIP, SIP Trunks, Networking Hardware and secure SD-WAN.
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