Please use this form to cancel an Account or individual service. If you are moving house please use our Broadband Relocation form instead. Step 1 of 3 - What you will need 33% Account Number* Please provide your 10 digit ZettaNet Account number. This will be listed on any ZettaNet invoice or receipt.Cancellation AuthorisationPlease provide the details of who is authorising this cancellation.Please note that we will be required to verify your authority and perform a final verbal check prior to commencing with the cancellation notice period.First Name* Surname* Position* What authority do you have over the existing account. Home Owner, Company Director, IT Manager, General Manager etc..Date of BirthDay12345678910111213141516171819202122232425262728293031Month123456789101112Year20232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920Contact Number* What is the best number to contact you on ? Contact Email* Enter Email Confirm Email What do you want to do?* I want to cancel my entire account. I want to cancel a specific service and keep the remaining services active. What type of account is this?* Business Residential When would you like to disconnect your service?* In 30 days (End of Minimum Notice Period) Next Business Day All service cancellations require a 30 day notification period. Please note that normal service fees apply during the 30 day notice period even if you disconnect the service early.Reason For Closure* Please tell us why you are closing this account.Individual Service CancellationPlease provide the name or identifier of the service you want to cancel. This is typically your broadband username. e.g. acme@dsl.highway1.com.au, jane@globaldial.com etc or product name or identifier on invoice.Service Username* What type of service is this* Telephone Service Broadband Service Bundled Service (both of above) Ethernet Colocation Hosting Other Please contact us if you are unsure of the services on your account.When would you like to disconnect this service?* In 30 days (End of Minimum Notice Period) Next Business Day All service cancellations require a 30 day notification period. Please note that normal service fees apply during the 30 day notice period even if you disconnect the service early.Cancellation Reason* Please tell us why you are closing this service. Outstanding Monies* I understand that all outstanding monies owed must be settled before a service or account can be closed. Please be aware that phone call charges (if applicable) are typically delayed a month and you may receive charges after your account/service has closed. Notice Period* I understand that there is a 30 day notice period for cancellation. Further Verification* I understand that ZettaNet will require further verification before proceeding with the cancellation. Contract Liabilities* I understand that if I am within a contract, I will be liable to pay the contract termination fees. Cancellation Withdrawal* I am aware that there will be re-connection fees should I elect withdraw this cancellation order. NotesIs there anything information you would like to provide to assist us with this cancellation?Have you checked everything?* Yes, I am ready to begin the cancellation.
