If you are experiencing email difficulties please see our Network Status page first before proceeding with further troubleshooting.
You will get this error if you are not using SMTP authentication. You will need to send your username and password as part of the sending email out through ZettaNet.
We require you to authenticate (send your username and password) with our server before you can send email from your computer via ZettaNet. This prevents non-ZettaNet subscribers sending email from our servers.
As an example, see “Step 9. Enable SMTP Authentication” on the Outlook Express Setup support page or call us for assistance.
Please ensure your internet firewall or ADSL router permits outgoing traffic on the ports listed in ZettaNet Mail Server Settings.
POP3 connects to a mailbox, fetches the messages and then stores a copy locally on your computer. This is the recommended option when configuring your email client/program. We recommend using this option if you like to download all of your email onto one computer.
IMAP stores and arranges your messages on the mail server, where your email client/program lists the headers and retrieves messages by request. We recommend this option if like to view your mail from multiple computers. IMAP is like a central store for your email. It will allow you to leave your mail on the ZettaNet server and view email from various locations. If you sometimes use the webmail interface and othertimes use Outlook we recommend using IMAP. This is great for people who move around a lot.
Please Note: Because IMAP stores all email on the ZettaNet mail server, it is more likely that your mailbox quota will be filled through normal use. When using IMAP please monitor the the size of your mailbox and delete email when no longer required.
Standard POP3 and IMAP are insecure and send your password over the internet in clear text. This means that if somone were to log your connection they could obtain your password.
By using secure POP3 (POPS) and secure IMAP (IMAPS) your authentication (username/password) is encrypted between you and ZettaNet. We can further secure the email information flowing between ZettaNet and yourself by transmitting this information over SSL (Secure Sockets Layer). Dont worry if this is confusing. We have provided step-by-step screenshots of how to secure a typical email client like Oulook Express later on.
Please refer to the Outlook Express Setup Guide.
If you use another email client like Mozilla Thunderbird, Eudora or Microsoft Outlook please contact email@example.com and they will be able to assist you with your setup.