Data Centre FAQ
Ordering, Setup & Installation
Please visit Our Data Centre Space page for general information on our major data centres. For other information please contact our Business Sales team on 1300 139 550.
Yes. Please contact your Account Manager to arrange a tour. For safety reasons we limit groups to no more than two visitors at any one time. Please note that some data centres require an induction prior to entry.
We permit 2 hours for your initial equipment setup in the first month. You can use this all at once or in 1hr blocks. For full rack installations we will allow more time, please discuss this with your account manager.
Yes, please ensure you test your server against a RCD protected power supply. This will also be tested once at the data centre along with some other technical checks. We recommend that you pre-configure as many possible settings on your equipment prior to arriving the in the DC as some do not have staging areas to do this work comfortably.
Rack space provisioning varies based upon data centres. Rack unit requirements less than 12RU can typically be ready for use within 3 business days. Full rack availability is dependent upon each data centre and may vary between 1-6 weeks.
Yes. If you would prefer to lease equipment rather than purchase it yourself please talk to your account manager
No, although we recommend that you utilise equipment that is under a manufacturers warranty.
Yes. Please be aware that we cannot guarantee that new equipment will be in close proximity to your existing equipment. Space is in demand and is consumed quickly. We recommend you purchase enough space to meet your medium term needs. If when you come to purchase new space and you need your existing servers moved to this new location a setup fee may be charged.
No. ZettaNet’S INSURANCE DOES NOT COVER YOUR EQUIPMENT. You are recommended to take out insurance of your own. Please contact one of the many insurers to organise a policy.
Blade servers and larger SAN’s can have specific power requirements. You may require different power distribution units (PDUs) to accommodate this type of equipment. Please talk to your account manager to discuss your specific requirements.
We do, however they are not recommended because they often do not contain server grade hardware including dual power supplies and use between 3 and 4 RU (when on their side). ZettaNet will charge for the height of the server plus any shelves that are required to rest the server on.
Yes, we can supply these on a monthly rental.
This varies between data centres but is usually between 4Kw to 18Kw.
This varies between data centres. We commonly use HALAM and APC. Typical dimensions are:
- Width (Mounting Holes): 465mm
- Width (Opening): 450mm
- Post to Post Depth: 780mm (Approx)
- Total Rack Depth: 900mm (Approx)
- Single Rack Unit (RU) Height: 44.45 mm (1.75 inches)
The power will switch to the DC UPS. If the duration is long enough then diesel generators will activate.
Yes. Implementation of 3 phase power will incur an additional setup cost. Please discuss this with your account manager.
Yes, we can provide 16Amp, 20Amp and 32Amp Power feeds. We can also supply multiple configurations into a rack. Please discuss this with your account manager.
No. You will need to have your own automated external monitoring. e.g. Hyperspin
This is for power load balancing purposes. We need to determine which area of a data centre would be best suited to accommodate your power requirements.
The Service Level Agreement for Single UPS Feed is 99.7%. We offer racks with UPS A only feeds and some with diverse A+B power feeds. This diversity is designed to exceed our stated service level. If you utilise equipment with single power supply units you do not receive the benefit of the secondary redundant feed.
Temperatures vary between data centres but are typically maintained at between 18C and 28C. Many DC have adopted a green policy and regulates the temperature to 22-24C as optimum. Relative humidity is maintained at between 35% and 70% non-condensing.
Access & Security
Yes, but only if you have:
- Purchased a separate secure rack space. Either 1/3 Rack (15RU), 1/2 Rack (22RU) or Full Rack (45RU)
- AND completed the data centre access application and subsequent induction.
- AND paid for the data centre swipe card. (This card remains the property of the data centre at all times)
If you do not meet these requirements you will require ESCORTED access into the data centre.
In all cases you will need to complete a Data Centre Activity Request form to install or remove equipment from the data centre. Please allow at least 48 hours notice for any non-emergency request.
You will be provided with a technical tour of the specific facility, shown the safe work procedures and informed about security requirements.
Yes, we are able to provide server removal, replacement, reboots and a range of other data centre services for you. Please contact ZettaNet for rates.
Unless otherwise specified in your contract the allocated hours per month to visit your rack space is applicable to business hours only. (Mon-Fri 8am to 6pm). After hours rates (including travel time) are $49.50/15mins (inc tax).
Yes, although this must be specifically requested. Available secure format include 1/3 Rack (15RU), 1/2 Rack (22RU). Please note that these spaces are not always available. Please discuss this requirement with your account manager.
Please complete the Data Centre Activity Request form. Please allow at least 48 hours notice for any non-emergency request.
During business hours please call 1300 139 550 and talk to your account manager. If the request occurs out of business ours please 1300 320 030. Leave a message with your name and contact number and the on-call technician will contact you. Please note that after hours rates will apply to an escorted visit in this circumstance.
Please inform firstname.lastname@example.org if you have lost your swipe card. We will get the card cancelled. You will be required to purchase a new one.
Yes. There are also many other security measures in place. Please contact your account manager should you have further questions in regards to security.
You, are responsible at all times for maintaining the equipment. ZettaNet will not maintain or administer your equipment without a prior written contractual agreement.
Only if that person has been inducted into the data centre. If not, the equipment representative must be escorted by an person who has been duly inducted for that particular data centre.
Data, Cross Connections and Other Links
Data allocations are the total of your combined traffic (Download+Upload). Excess varies based upon your contract.
Yes. Please see your account manager to discuss your requirements.
This varies between each data centre. Distance to the carrier rack and labour to install may be an additional pricing factor.
Yes, although we recommend that you provide ZettaNet with the opportunity to quote on this connection. We will be able to simplify the installation and will likely be able to deliver it at lower costs than most retail providers.
Yes. As these are typically directly charged products (provider to you) we will need to co-ordinate with the provider and the data centre to manage the installation.