Billing and Payment FAQ

Home > Support > Billing and Payment FAQ
What payment methods are accepted?

Credit Card (MasterCard and VISA), Direct Debit, EFT (Direct Deposit), BPAY and Cheque.

Where can I find my Account Number?

Your account number is listed on any invoice issued by ZettaNet.

Can I pay my invoice online?
How long do I have to pay my invoice?

Please refer to the due date on your invoice. In most cases invoices are due in 14 days.

What happens if I do not pay by the due date?

If an invoice is not paid in full on the due date, we will send you an email reminder. If the outstanding monies have not been paid in full 7 days after the due date we will suspend your service.

How will I receive my invoice?

Your invoice will be emailed to you as a PDF attachment. You can retrieve a copy at any time by visiting https://myaccount.highway1.com.au/

Can I choose a non-automatic payment option?

New broadband services are required to be paid by credit card or direct debit. Some other ZettaNet services have E.F.T and cheque payment options.

Customers with a combined monthly services value of at least $2000.00 per month may be eligible for alternative credit terms. Please complete a Credit Application if you would like to take advantage of this service.

Why might my automatic debit fail?

Your automatic direct debit or credit card debit due to several reasons, including:

Credit Card – Expired Card Details (New Number, New Expiry Date)
Credit Card – Insufficient Credit Card Funds
Direct Debit – Closed Bank Account or Insufficient Funds

How can I update my credit card debit details?

Please log into https://myaccount.highway1.com.au/ or contact our accounts department on 1300 139 550.

How do I close my account or cancel an individual service?

Please complete the Close a Service online form. Please refer to our Cancellation and Relocation quick reference table. Please note that there is a 30 day notice period.

What happens if I cancel a service part way through a billing period?

We will issue a invoice for any outstanding charges. These typically include phone call and excess usage charges. If you are within a contract period the contract break charge will also be included. Please note that telephone call charges are collected in arrears and you may receive an invoice for calls after you have closed your service. These charges will only be for calls up to when your service was cancelled.

Are there any contract exit fees?

Yes, but only if you are in a contract. Please refer to our Cancellation and Relocation quick reference table.